E-commerce Operations Support Services

Snow Valley offers world-class hosting and operational services aimed at optimising the performance of our clients' mission-critical e-commerce solutions.

Three options for supporting your e-commerce operations

Snow Valley’s e-commerce solutions are delivered in a number of ways. We can develop and implement your solution ready for hand-over to internal or third party hosting environments. This is ideal for large organisations that want to integrate the online operation into their overall IT infrastructure.

More typically we deliver our solutions on a build-and-operate model, where we host, monitor, maintain, and support the future enhancement of your e-commerce systems. This offers significant benefits to the client - it ensures that one company has responsibility for the performance of your online business; it can mean faster resolution of any issues, as the people that developed the applications will be supporting them; and it allows you to focus on growing your business.

We can also help organisations that have existing e-commerce technology in place and want an expert operational services provider to help support and develop those systems.

Why Snow Valley for e-commerce operations support?

Mission-critical e-commerce solutions require expert operational support services. Retailers, for example, must meet a whole host of sector-specific security requirements that generic hosting providers cannot meet. Any organisation selling online needs 24-hour support as standard - every second counts if loss of revenue is to be prevented

Our operational support services include:

  • Hosting & Infrastructure

    • We work with a number of industry leading hardware, software and internet connectivity providers to build secure and scalable infrastructures tailored to each client's needs. This helps to ensure excellent performance and value for money. Our solutions are hosted in our Tier One data centre, which is backed up by a disaster recovery facility.
  • Monitoring

    • We provide 24x7 monitoring services, with issue escalation and resolution, to ensure that our clients' systems are up and running at all times.
  • Maintenance

    • Daily maintenance ensures that we optimise the performance of our clients' sites, including server maintenance, security patching and daily back-ups. We also provide daily customer support through an online issue tracking tool, a client support hotline, and client extranet.
  • Enhancement of your solution

    • Clients not using Snow Valley’s e-commerce platform can still benefit from our expertise in integrating third party services and delivering new features and functionality.

For more information on our E-commerce Operations Support Services, please contact Lisa-Marie Denver on 020 7813 9522.

Our Services

"Just wanted to congratulate you on the new website; what a huge improvement, no more wasting 5 minutes waiting for a page to load. I will certainly be shopping with you more often now."

Lakeland Customer commenting on their new website

Think we can help you?

For an information pack, or to discuss how Snow Valley can help you to improve your online business, please call Lisa-Marie on 020 7813 9522 or send her an email.