E-commerce Application Development
For over 10 years, Snow Valley has been developing and integrating mission-critical e-commerce applications for retailers, brands, manufacturers, distributors and professional services firms.
Most of our solutions are based on our e-commerce platform MUSE2, which allows us to build and deploy applications in less time than it would take to develop from scratch. The flexibility of MUSE2 and the scope of our e-commerce expertise allow us to adapt our solutions so that they are fully tailored to the needs of our clients and their customers and business objectives. Read more about MUSE2.
All of our applications are based on Microsoft .NET technology, which provides a scalable and durable foundation for the organic growth of your e-commerce operation. Read more about the Microsoft solution for e-commerce.
Transactional webstores
Over the past decade, we have delivered over 100 transactional webstores for retailers, brands and B2B organisations of all sizes. In some cases, our solutions have to handle thousands of orders a day; other clients focus on delivering the optimum customer experience with the latest web 2.0 functionality; for B2B firms the challenge is in managing complex pricing and punchout arrangements. Whatever your goal, we can deliver the online sales solution to help you achieve them.
Third party integration
There are an increasing number of service providers on the e-commerce market that can help you to improve your online customer experience or boost visitor-to-buyer conversion. Snow Valley can help you to identify the right provider and integrate these products into your e-commerce operation. We have implemented search and guided navigation software from Mercado and Fredhopper; we work with fraud management products from The 3rd Man, Cybersource, Datacash and Retail Decisions - see a list of our partners. In each area we make it our business to know who does what and we strive to make the integration as hassle-free and cost effective as possible.
Multi-channel integration
Snow Valley can allow you to pursue a multi-channel strategy by integrating your e-commerce operation with other parts of your business. This can be done in a number of ways, such as integrating databases to allow single-customer view or connecting your e-commerce systems with your POS to support in-store/online services. Our integration team are experts in complex e-commerce integration and we can offer a proven track record in successfully integrating with a range of ERP and mail order systems.
Contact centre solutions
Every organisation with a direct sales channel needs to be able to manage customer queries as efficiently as possible across the various channels. Snow Valley’s contact centre applications can provide you with this capability as well as allowing you to process orders over the phone or by post.
Returns management solutions
In certain sectors, clothing for example, the efficient management of returned goods is fundamental to the success of your online business. Snow Valley can deliver applications that help you to manage the returns and refunds process.
Order processing solutions
Retailers that do not have a fulfilment system can use Snow Valley’s order management application to ensure that orders are processed as quickly as possible. These applications are often developed to meet bespoke requirements.