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2007 Online Returns & Refunds Report (1MB pdf)
How are 70 UK retailers dealing with the return of unwanted goods?
2007 e-Delivery in the UK Report (2MB pdf)
Download our report and find out how 100 UK retailers
are managing the delivery of online orders
e-Retail Report Part 1: Navigational Elements (pdf)
100 UK retail sites showed major inconsistencies in the style and wording of elements such as 'Add To Basket' and 'Complete Order'
e-Retail Report Part 2: The Checkout & Registration Process (pdf)
From 100 sites, Snow Valley finds 79 different ways of gathering credit/debit card details
e-Retail Report Part 3: On-site Search (pdf)
The quality of the on-site search on 100 sites is reviewed - 60% fail to recognise simple synonyms